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How do You Contact the Unemployment Office?

Updated: Feb 2

You're likely reading this article out of concern in regards to getting in touch with Unemployment Office because so far, you haven't been able to or you're not quite sure how to. This is a common problem that has grown in the face of the COVID-19 Pandemic. Times are tough and our unemployment lawyers are here to help.


There are multiple Unemployment Office locations, better known as Referee Offices, Referee Offices are where hearings regarding your benefits are held if the hearing is in person. Due to COVID-19, hearings have been taking place telephonically through the Referee's Office. For the most updated contact information for individual offices, open this link.


Currently Unemployment Compensation ("UC") Service Centers are open from 8 a.m. to 4 p.m. Monday through Friday. If you are unable to get through by telephone, you can email the UC Service Center at uchelp@pa.gov. If you are asking for information directly related to your claim, you will need to provide your name as it appears on your UC claim and the last four digits of your social security number. Without this information, the UC Office may not be able to locate your claim or get back to you in a timely manner.


The UC Office does offer a live online chat that is available Monday Through Friday from 8 a.m. until 5 p.m. In order to use this feature, you need to call the number provided on the UC Website for the live chat function. This is a safety measure to protect the Claimant's identity. You will have to prove you are the Claimant. After your identity has been verified, you will receive a secure code to use on the chat function. This code may be used for future inquiries as well.


If you are trying to get a hold of an UC Office to make a payment on an overpayment you are responsible for, the best option may be to make a payment online. You will need to register online with the Pennsylvania Unemployment Compensation System. It will take the Claimant approximately 30 minutes to register with the system and create an account using your Keystone ID.


Why register with the PA UC System? As an individual, you will access to your personal folder, career assessment tools to help you move on to the right occupation for you, news, job searches, and assistance with creating a resume to help you apply to your next occupation. All in all, whether or not you are looking for a new job or a job that will be the right fit for you, the UC System can help.


If you need help understanding your UC paperwork, need legal representation for a Referee Hearing, appealing a Referee Decision, an overpayment, or have other inquiries regarding unemployment benefits, please call our office at (412) 626-5626, email lawyer@manesnarahari.com. or use our Live Chat option.


Manes & Narahari, LLC specializes in employment and unemployment matters such as arguing for your benefits, assisting in wrongful terminations, discrimination, harassment, hostile work environments, as well as other matters that take place in the workplace.

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